GENERAL INFORMATION, TERMS & CONDITIONS
Diverse Destination Travel Pvt. Ltd. in return for full payment by you of the amount specified, shall arrange for the transportation, accommodations, and other services specified and as included in the program as and to the extent you have selected them, and subject to the following terms and conditions:
BOOKINGS: All bookings are to be made with our head office in Gurgaon (National Capital Region) as soon as possible to ensure confirmed accommodation, airline seats and train-tickets. This will be acknowledged by us and the latest position will be advised to you from time to time.
PAYMENTS: Full payment should be remitted in foreign exchange towards the cost of the tour arrangements no later than 45 days before arrival of the guests/group.
PROCEDURES: When you have finalized your plans, please read the conditions and terms below as your booking is subject to these Conditions and Terms. A contract is formed once your deposit is received by Diverse Destination Travel and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated in writing by Diverse Destination Travel.
PAYMENT: A deposit of the tour price per person is required at the time of placing the booking. The balance of the cost must be paid (and received in Diverse Destination office) 45-60 days prior to the first day of the tour(or as per individual contract). If the final balance is not received on time, Diverse Destination reserves the right to treat the booking as cancelled by you. If the booking is cancelled by you in this manner, your deposit shall be treated as a cancellation charge to cover Diverse Destination costs. If you book the tour within 45 days prior to the start of the tour, the full amount must be paid when the booking is confirmed.
CHANGES BY YOU: If you request any changes to your travel arrangements once we have confirmed a booking, all out of pocket expenses, including charges imposed by our suppliers, will be payable by you, plus an amendment fee of $50.00 per revision per booking. If after the commencement of your tour you request any changes to your travel arrangements, we will do our best to implement them, but we cannot guarantee that it will be possible. In the event of such change(s) being made, you will be liable for any cancellation charges that may be levied for the previously booked service and for any costs incurred by us and our suppliers in attempting to secure any revised arrangements. Any name changes must be provided to us in writing and are subject to any airline fees or penalties.
CANCELLATION BY YOU: You may cancel your booking at any time prior to commencement of the tour by notifying us in writing, which must be signed by the same person who booked the tour. Cancellation charges as applicable shall be advised accordingly.
If your Reservation Form reflects any items as being Non-Refundable, the refunds will be modified from the aforesaid Schedule to reflect the entire Non-Refundable item. No allowance or refund can be given for meals, rooms, excursions or other parts of the tour that are not utilized by you when these are included in the price of the tour and no allowance or refund can be given due to lost, misplaced or destroyed travel tickets or vouchers. There are no exceptions of any kind (including medical exceptions) to these policies.
CANCELLATION BY DIVERSE DESTINATION AND MAJOR CHANGES: Diverse Destination reserves the right to cancel the tour and/or to make changes to the travel arrangements. Such cancellations and/or changes are sometimes necessary due to circumstances beyond our control. If your tour is cancelled, we will notify you in writing at the earliest possible date and will refund all amounts you have paid to us. OUR LIABILITY IN SUCH A CASE IS LIMITED TO A RETURN TO YOU OF ANY AMOUNTS YOU HAVE PAID TO US. If we make major changes prior to your departure, you have the right to cancel and receive a full refund. If a major change is made, we will notify you at the earliest possible date and you may cancel the tour in writing up to the date of the commencement of the tour. If you do not notify us in writing of a cancellation, then you shall have accepted the changes.
ALTERATIONS TO THE TOUR: Occasionally non major changes may be made to your travel arrangements which we reserve the right to do at any time and we will advise you at the earliest possible date. These changes may be the result of force majeure or similar reasons beyond our control, delays in departures, weather conditions, over bookings or closure of a hotel, strikes, riots, decisions by State Governments or Tourist Organizations, altering the itinerary, the duration of time spent at a location or even omitting a destination or part of the itinerary due to the local situation. In such cases we will offer comparable alternative arrangements, if possible, but if not, will make an appropriate refund to you commensurate with the nature of the change.
PRICES: All prices are based INR or on Euro , GBP or U.S. dollars as provided in the quotation proposal. Once your booking is accepted by us, we will not make any changes to your price after you have paid the final balance. Prior to the time you pay the final balance, we may revise the price of the tour solely due to increased transportation costs, including costs of fuel. No such revisions shall amount to more than 10% of the tour price. If you do not wish to accept the changes, you will be entitled to cancel the tour with a full refund of all amounts you have paid to us. OUR LIABILITY IN SUCH A CASE IS LIMITED TO A RETURN TO YOU OF ANY AMOUNTS YOU HAVE PAID TO US.
RESPONSIBILITIES: Diverse Destination does not own or operate any of the accommodation or transport or other facilities used in connection with the tours. We therefore are not liable for the conduct, actions or negligence of those parties or their staff, employees or agents. We do accept responsibility for our employees only. When you travel with an airline, the Conditions of Carriage of that airline will apply to you and the airlines. Those conditions are the subject of International Agreements and may limit or exclude liability. Diverse Destination makes arrangements with airlines, hotels and other independent parties to provide you with the travel services included in the tour. These parties are independent suppliers over whom we have no direct control. We are not liable for personal injury, property damage or for any other loss, claim or damage in the event of any failure by any person or company to render any transportation, accommodation or travel service which is part of the tour, or for expenses incurred due to delays caused by weather, strikes, war, civil disturbances, natural disasters, flight delays, government actions, mechanical failures, acts of God, or any other such condition or event. We cannot and do not assume any responsibility or liability for flight delays, cancellations or missed connections and are not liable for any expenses or consequences resulting there from. In no event shall Diverse Destination be responsible for incidental or consequential losses or damages.
DISCLAIMER: You, and each party traveling in your tour together with you, expressly acknowledge that you are cognizant of all risks of travel and arrangements for trips of this nature and fully disclaim, waive and discharge Diverse Destination (including its officers, members, directors and employees) from any and all liability, claims, damages, loss, or responsibilities (including damage to or loss of your property or your injury or death) with regard to the proposed tour and arrangements made with respect thereto, even if caused by the negligence of any airlines, transportation companies, hotels or any other party rendering any of the services or accommodations included in the tour. Diverse Destination shall similarly not be liable for any claims, losses, damages for delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from any act or omission of any other party providing services to you. In the event of a service being withdrawn by any party who is to provide a tour service or accommodation, Diverse Destination shall have no responsibility and our sole obligation shall be to make an appropriate refund to you commensurate with the nature of the service or accommodation which was withdrawn. All services and accommodations are subject to the laws, customs and regulations of the countries in which these services are rendered. You acknowledge that you and each member of your tour group are solely responsible for determining that you are in sufficient good health to undertake the tour. You also acknowledge that you are aware that conditions in India are not as advanced as in North America and that you understand and assume the risks associated with travel in India. As an example, vehicles are not likely to be equipped with seat belts or other passenger restraints. You also acknowledge that parties who might require special assistance may have to make their own arrangements and should consider whether the tour is appropriate. As examples, India generally does not have special accommodations such as ramps for wheelchairs nor does it have special accommodations for the blind or deaf. If your tour includes any bus transportation, you should be aware that there may be a minimum age (usually 7 years old) for such travel. It shall be your obligation to make us aware of any such situations.
PASSPORTS AND VISAS: All passengers and travellers are responsible for securing proper documentation prior to joining the tour. Valid Passports are required. All passport holders require separate visas for India and passengers and travelers are advised to check with respective consulates and/or visa agencies for full details.
TERMS AND CONDITIONS: The payment of your deposit shall constitute consent to all provisions contained under these GENERAL INFORMATION, TERMS AND CONDITIONS.